Terms & Conditions

Last Updated: [Insert Date]

Welcome to CreativeVibe.in (“Website”, “we”, “us”, “our”, or “CreativeVibe”). These Terms & Conditions govern your access to and use of www.creativevibe.in and your purchase of products through our Website.

CreativeVibe.in offers products including Home Improvement items, Home Décor items, Home & Kitchen products, Toys, and other household and lifestyle products.

By accessing our Website, creating an account, placing an order, or purchasing any product through our Website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the Website.

1. ELIGIBILITY TO USE THE WEBSITE

By using CreativeVibe.in, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a transaction under applicable law.

If you are purchasing products on behalf of another person or entity, you confirm that you are authorized to do so.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, dimensions, colours, and other information displayed on our Website are accurate.

However, actual product appearance may vary slightly from images displayed on the Website due to:

Screen and display settings
Lighting conditions
Manufacturing variations
Product batches
Colour reproduction

Product dimensions and specifications may also have reasonable manufacturing tolerances.

We reserve the right to correct errors, inaccuracies, or omissions in product information when identified.

3. PRODUCT AVAILABILITY

Products displayed on our Website are subject to availability.

We may limit the quantity of a product that can be purchased by a customer or cancel an order where:

The product is unavailable
There is an inventory error
The product information contains a material error
There is an error in the price
We reasonably suspect fraudulent or unauthorized activity
The order cannot be fulfilled for operational or legal reasons

If we cancel a prepaid order, any eligible amount paid by you will be refunded through the applicable payment method or payment service provider, subject to applicable law.

4. PRICES

All product prices displayed on CreativeVibe.in are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time you place the order, subject to correction of obvious pricing or technical errors.

Any applicable taxes, delivery charges, or other charges will be displayed or communicated as applicable before completion of the purchase.

5. ORDER PLACEMENT

When you place an order through CreativeVibe.in, you are making a request to purchase the selected product or products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication method, depending on the contact information provided.

An order confirmation does not necessarily guarantee that the order will be fulfilled if the product subsequently becomes unavailable or an error is identified.

We reserve the right to accept, reject, cancel, or limit orders in accordance with these Terms & Conditions and applicable law.

6. CUSTOMER INFORMATION

You are responsible for providing accurate and complete information when placing an order.

This includes:

Name
Mobile number
Email address
Billing address
Shipping address
Payment information where applicable
Other information required to process and deliver your order

You are responsible for ensuring that the delivery address and contact information provided by you are correct.

CreativeVibe.in may not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

7. PAYMENT

We may provide various payment methods, including:

UPI
Credit card
Debit card
Net banking
Cash on Delivery (where available)
Other payment methods displayed on the Website

Payments made through online payment methods may be processed by third-party payment gateways or payment service providers.

By selecting a payment method, you agree to comply with the applicable terms and conditions of the relevant payment service provider.

8. CASH ON DELIVERY

Cash on Delivery (COD) may be available only for selected products, locations, order values, or customers.

COD availability may vary depending on delivery location, courier service, product category, order value, or other operational factors.

We reserve the right to restrict or discontinue COD availability where permitted by applicable law.

9. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated delivery time displayed on the Website or communicated to you.

Delivery times may vary due to:

Delivery location
Product availability
Courier or logistics delays
Weather conditions
Public holidays
Natural events
Transportation disruptions
Government restrictions
Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the courier or logistics partner, delivery may be subject to the courier’s operational processes.

10. DELIVERY ATTEMPTS

Customers are responsible for being available at the provided delivery address or making reasonable arrangements to receive the order.

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, refuses delivery, or otherwise prevents delivery, additional delivery attempts or cancellation may occur depending on the circumstances.

11. INSPECTION OF PRODUCTS

We recommend that customers inspect products promptly after delivery.

If you receive a damaged, defective, incorrect, or otherwise problematic product, please contact our customer support team within the applicable return period.

Photographs, videos, order information, or other evidence may be requested to help us investigate the issue.

12. RETURNS AND REFUNDS

Returns and refunds are governed by our separate Return & Refund Policy published on CreativeVibe.in.

CreativeVibe currently provides a 7-day return window for eligible products, subject to the conditions stated in the Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Refunds for eligible returned products are processed after the returned product has been received and inspected, subject to the applicable policy.

13. CANCELLATION OF ORDERS

You may request cancellation of an order by contacting our customer support team as soon as possible.

Cancellation may not be possible after an order has been dispatched or handed over to a delivery partner.

If an eligible prepaid order is cancelled, the applicable refund will be processed according to our Return & Refund Policy and the relevant payment provider’s procedures.

14. USER ACCOUNTS

If you create an account on CreativeVibe.in, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You agree to provide accurate and updated information.

If you believe that your account has been accessed without authorization, you should contact us promptly.

We reserve the right to suspend or terminate an account where permitted by applicable law if we reasonably believe that the account is being misused, fraudulent activity is occurring, or these Terms & Conditions are being violated.

15. PROHIBITED USE

You agree not to use CreativeVibe.in for unlawful or unauthorized purposes.

You must not:

Use the Website to commit fraud or unlawful activities.
Attempt to gain unauthorized access to the Website or its systems.
Interfere with the security or operation of the Website.
Introduce malicious software, viruses, or harmful code.
Scrape, copy, or reproduce Website content without permission.
Use another person’s account or information without authorization.
Submit false or misleading information.
Abuse the return, refund, cancellation, or customer-support process.
Use the Website in a manner that violates applicable laws or regulations.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its content, including:

Logos
Brand names
Product descriptions
Text
Graphics
Photographs
Images
Website design
Page layouts
Icons
Videos
Other materials

are owned by or licensed to CreativeVibe and may be protected by applicable intellectual property laws.

You may use the Website for personal and legitimate shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

17. PRODUCT REVIEWS AND USER CONTENT

If the Website allows customers to submit reviews, ratings, photographs, comments, feedback, or other content, you agree that the content you submit should be truthful and should not:

Violate another person’s rights.
Contain unlawful, abusive, threatening, or defamatory material.
Contain malicious software or harmful code.
Infringe intellectual property rights.
Contain confidential or sensitive information that you are not authorized to disclose.
Be misleading or fraudulent.

We may moderate, remove, or decline to publish content that violates these requirements or applicable law.

18. THIRD-PARTY SERVICES

CreativeVibe.in may use third-party service providers for services such as:

Payment processing
Courier and logistics
Website hosting
Analytics
Communication
Marketing
Security
Customer support

Third-party services may be subject to their own terms and privacy policies.

CreativeVibe.in is not responsible for the independent terms, policies, or practices of third-party service providers except to the extent required under applicable law.

19. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

CreativeVibe.in does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

You should review the applicable terms and privacy policies before using third-party websites.

20. WEBSITE AVAILABILITY

We aim to keep CreativeVibe.in available and functioning properly. However, we do not guarantee that the Website will always be available, uninterrupted, error-free, or free from technical problems.

The Website may occasionally be unavailable because of:

Maintenance
Updates
Technical problems
Server or hosting issues
Cybersecurity incidents
Network problems
Circumstances beyond our reasonable control

We may modify, suspend, or discontinue any part of the Website where reasonably necessary, subject to applicable law.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CreativeVibe shall not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by third-party logistics providers, payment service providers, telecommunications networks, technical failures, natural events, or government actions.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights, warranties, remedies, or liabilities that cannot legally be excluded or restricted under applicable law.

22. FORCE MAJEURE

CreativeVibe shall not be considered in breach of these Terms & Conditions for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, severe weather, pandemics, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, cyber incidents, or other events beyond our reasonable control.

23. PRIVACY

Your use of CreativeVibe.in is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using the Website.

24. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes in our Website, business practices, products, services, or applicable laws.

Updated Terms & Conditions will be published on this page along with the revised “Last Updated” date.

Your continued use of the Website after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.

25. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of CreativeVibe.in or these Terms & Conditions shall be subject to the applicable laws and jurisdiction in India, subject to applicable consumer protection laws and other applicable legal requirements.

26. GRIEVANCE REDRESSAL

If you have a complaint, concern, or grievance regarding your order, product, Website, or these Terms & Conditions, please contact our customer support team.

Website: www.creativevibe.in

Business/Legal Name: [CreativeVibe]

Email: [support@creativevibe.in]

Phone: [9972005733]

Address: [# 41, Somanna Garden, Thindlu, Vidyaranyapura, Bangalore-560097]

Grievance Officer: [Hema B C]

We will review and respond to grievances in accordance with applicable law and our internal procedures.

27. CONTACT US

For questions regarding these Terms & Conditions, products, orders, payments, delivery, returns, or refunds, please contact us through the official contact details published on CreativeVibe.in.

CreativeVibe.in

Email: [support@creativevibe.in]

Phone: [9972005733]

Address: [#41, Somanna Garden, Thindlu, Vidyaranyapura, Bangalore -560097]