Privacy Policy

Last Updated: [Insert Date]

Welcome to CreativeVibe.in (“Website”, “we”, “us”, “our”, or “CreativeVibe”). We respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

CreativeVibe.in is an online shopping website offering products including Home Improvement items, Home Décor items, Home & Kitchen products, Toys, and other household and lifestyle products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or use www.creativevibe.in.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us when you browse our Website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with CreativeVibe.in.

Depending on how you use our Website, we may collect the following information:

Personal Information

This may include:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Account login information
Order details
Product preferences
Information provided when contacting customer support
Information voluntarily provided through forms, reviews, feedback, or other communications

Payment Information

When you make a purchase, payment information may be processed through our third-party payment service providers.

CreativeVibe.in may receive information necessary to confirm and process your payment, but payment card, banking, UPI, or other sensitive payment information may be handled directly by the relevant payment service provider according to its own privacy and security practices.

Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website or source
Approximate usage and interaction information
Cookies and similar technologies

We may use this information to operate, maintain, secure, and improve our Website.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for purposes including:

Processing and fulfilling your orders
Delivering products to your shipping address
Processing payments
Sending order confirmations and updates
Providing customer support
Handling returns, replacements, refunds, and cancellations
Communicating with you regarding your orders
Improving our products, services, and Website
Personalizing your shopping experience
Preventing fraud, misuse, unauthorized activities, and security threats
Maintaining Website security
Understanding Website usage and performance
Responding to questions, complaints, and requests
Complying with applicable legal and regulatory requirements
Sending promotional or marketing communications where permitted and where applicable consent is obtained

We will use personal information for purposes that are reasonably necessary for providing our services and for other purposes disclosed to you or permitted by applicable law.

3. ORDER AND DELIVERY INFORMATION

When you place an order through CreativeVibe.in, we may use your name, mobile number, email address, shipping address, order information, and other necessary information to process and deliver your purchase.

We may share the necessary delivery information with logistics, courier, shipping, warehouse, fulfilment, and delivery partners so that your order can be delivered to you.

Such information will be shared only to the extent reasonably necessary for providing the relevant service.

4. PAYMENT PROCESSING

We may use third-party payment gateways and payment service providers to process payments.

When you select a payment method, you may be redirected to or connected with the relevant payment provider. Your payment information may be collected and processed by that provider in accordance with its applicable privacy policy and terms.

CreativeVibe.in does not intend to store complete payment card information unless specifically required and permitted for legitimate business or legal purposes.

5. COOKIES AND SIMILAR TECHNOLOGIES

CreativeVibe.in may use cookies and similar technologies to improve the functionality and performance of our Website.

Cookies may help us:

Remember your preferences
Keep products in your shopping cart
Maintain login or session functionality
Understand how visitors use our Website
Improve Website performance
Provide relevant content or marketing where applicable
Detect suspicious or fraudulent activity

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

6. THIRD-PARTY SERVICE PROVIDERS

We may work with third-party service providers to operate our business and Website.

These may include providers involved in:

Payment processing
Shipping and delivery
Website hosting
Website analytics
Customer communication
Email or SMS communication
Marketing services
Fraud prevention
Website security
Technical support

These service providers may receive access to information only to the extent reasonably necessary to perform services for us or as otherwise permitted by applicable law.

7. MARKETING AND PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to send information about products, offers, promotions, discounts, or other updates.

You may opt out of promotional communications by following the unsubscribe instructions included in the communication or by contacting us using the details provided below.

Please note that even if you opt out of promotional communications, we may continue to send important transactional communications relating to your orders, payments, deliveries, returns, refunds, or account.

8. DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

Provide our products and services
Complete transactions
Maintain business and transaction records
Resolve disputes
Handle returns, refunds, and customer service matters
Prevent fraud and security issues
Comply with applicable legal, tax, accounting, and regulatory requirements
Enforce our agreements and protect our legal rights

When personal information is no longer required for a legitimate purpose, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

10. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a commercial commodity.

We may disclose or share information where reasonably necessary with:

Payment processors
Courier and logistics companies
Technology and hosting providers
Customer service providers
Website analytics or security providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
Other service providers necessary to operate our business

We may also disclose information where necessary to protect our rights, property, users, customers, Website, or business, or to detect and prevent fraud, security incidents, or unlawful activities.

11. LEGAL AND REGULATORY DISCLOSURES

We may disclose personal information where required or permitted by applicable law, regulation, court order, governmental request, or lawful authority.

We may also process or disclose information when reasonably necessary to comply with legal obligations, investigate suspected fraud or unlawful activity, or protect the safety, rights, or property of CreativeVibe, our customers, or others.

12. YOUR PRIVACY RIGHTS

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights regarding your personal information, including the right to:

Request information about the personal data we process about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request assistance regarding your privacy-related concerns
Raise a grievance regarding the processing of your personal information

Requests may be submitted using the contact details provided in this Privacy Policy.

Where applicable, we may need to verify your request before taking action to protect your information and account.

Withdrawal of consent may not affect processing that is required or permitted under applicable law or processing that is necessary to complete transactions or fulfil legal obligations.

13. CHILDREN’S PRIVACY

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

14. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

If you access a third-party website or service through a link on our Website, that third party’s privacy policy and terms may apply.

CreativeVibe.in is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website you visit.

15. REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit a product review, feedback, photograph, comment, testimonial, or other content to CreativeVibe.in, that information may be displayed publicly where the relevant feature permits it.

Please avoid submitting personal or confidential information that you do not wish to make publicly available.

16. BUSINESS TRANSFERS

If CreativeVibe or substantially all of its business or assets are transferred, merged, reorganized, acquired, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Any such transfer will be handled in accordance with applicable privacy and legal requirements.

17. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date displayed at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

18. GRIEVANCE REDRESSAL AND CONTACT INFORMATION

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Website: www.creativevibe.in

Business/Legal Name: [Creativevibe]

Email: [support@creativevibe.in]

Phone: [9972005733]

Address: [# 41, Somanna Garden, Thindlu, Vidyaranyapura, Bangalore -560097]

Grievance Officer: [Hema B C]

We will review and respond to privacy-related requests and grievances in accordance with applicable law and our internal procedures.

19. GOVERNING LAW

This Privacy Policy shall be governed by the applicable laws of India.

Any disputes relating to this Privacy Policy or the use of CreativeVibe.in shall be subject to the applicable courts and legal jurisdiction in India, subject to applicable law.

20. ACCEPTANCE OF THIS PRIVACY POLICY

By using CreativeVibe.in, creating an account, placing an order, or otherwise providing information through our Website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Website, subject to any rights available to you under applicable law.