Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with CreativeVibe.in. We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions and process for returning products purchased from www.creativevibe.in.

By placing an order on our Website, you agree to the terms of this Return & Refund Policy.

1. 7-DAY RETURN POLICY

CreativeVibe.in provides a 7-day return window for eligible products.

Customers may request a return within 7 days from the date of delivery of the product.

After the 7-day return period has expired, we may not be able to accept the return request unless required under applicable law.

We recommend that you inspect the product immediately after delivery and contact our support team as soon as possible if there is any issue.

2. ELIGIBILITY FOR RETURN

To be eligible for a return, the product should generally be:

Returned within 7 days from the date of delivery.
Unused and in its original condition.
Returned with the original packaging, accessories, manuals, tags, and other items supplied with the product, where applicable.
Properly packed to avoid damage during return transportation.
Accompanied by the order details or other information reasonably required to identify the purchase.

Products that have been used, damaged, altered, or returned without required accessories or original packaging may be subject to rejection or may not qualify for a refund, subject to applicable law.

3. DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact our customer support team as soon as possible and preferably within the 7-day return period.

We may request photographs, videos, or other information to verify the issue and determine the appropriate resolution.

Depending on the circumstances and availability, we may provide a replacement, return, refund, or another appropriate resolution in accordance with our policy and applicable law.

4. HOW TO REQUEST A RETURN

To request a return, please contact our support team using the official contact details provided on CreativeVibe.in.

Please provide:

Order number
Customer name
Product name
Reason for return
Relevant photographs or videos, if requested
Any other information reasonably required to process the return

Our support team will review the request and provide instructions regarding the return process.

Please do not send a product back to us without receiving return instructions from our support team.

5. RETURN SHIPPING

Return shipping arrangements may depend on the reason for the return and the applicable circumstances.

For products that are damaged, defective, incorrect, or otherwise eligible for return due to an issue attributable to us, we may provide appropriate return assistance in accordance with our return process.

For other eligible returns, return shipping charges or other applicable charges may be deducted from the refund where permitted and communicated to the customer.

6. RETURN PRODUCT INSPECTION

After we receive the returned product, it may be inspected to verify its condition and eligibility for a refund or replacement.

Refund processing will be initiated only after we receive and inspect the returned product, subject to the product meeting the applicable return conditions.

If the returned product does not meet the applicable return requirements, we may contact you regarding the issue and the available resolution.

7. REFUND PROCESS

We process refunds after the returned product has been received by us and successfully verified/inspected.

The refund amount and method may depend on the original payment method and the circumstances of the return.

PREPAID ORDERS

If you paid for your order using a prepaid payment method such as UPI, net banking, debit card, credit card, or another online payment method, the refund may be processed through the applicable payment method or payment service provider, where supported.

Depending on the payment method and payment provider, the time taken for the refund to reflect in your account may vary.

CASH ON DELIVERY (COD) ORDERS

For Cash on Delivery orders, refunds cannot be made back to the original payment method because payment was made in cash at the time of delivery.

For an eligible COD return, we may request your bank account or UPI details through our official support email so that the approved refund can be transferred to you.

Customers should provide only the information reasonably necessary to receive the refund.

We will never ask you to provide your UPI PIN, ATM PIN, internet banking password, card PIN, CVV, OTP, or any other confidential banking/security credential for processing a refund.

8. REFUND TIMELINE

Once the returned product has been received and successfully inspected, we will initiate the eligible refund.

The time taken for the amount to appear in your bank account or payment account may depend on the payment gateway, bank, UPI service provider, or other financial institution involved.

Any delay caused by a bank, payment gateway, UPI service provider, or other third-party financial institution may be outside our direct control.

9. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, damage caused after delivery, or other applicable conditions.

Where a product has specific return restrictions, those restrictions may be mentioned on the relevant product page or communicated to the customer before or during purchase.

Nothing in this section is intended to limit any rights or remedies available to customers under applicable law.

10. CANCELLATION

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation may not be possible after an order has been dispatched or handed over for delivery.

If an eligible prepaid order is successfully cancelled before dispatch, any applicable refund will be processed through the relevant payment method or payment service provider.

11. REFUND EXCLUSIONS

A refund may not be approved where:

The return request is made after the applicable 7-day return period.
The product has been used or damaged after delivery.
The product is returned without required accessories or components.
The product has been altered or modified.
The product is returned in a condition that does not satisfy the applicable return requirements.
The customer has caused damage to the product through improper use or handling.

These exclusions are subject to applicable consumer protection laws and any rights that cannot legally be excluded.

12. PARTIAL REFUNDS

In certain circumstances, where permitted by applicable law, a partial refund may be considered if the returned product is incomplete, damaged, or missing components or accessories.

Any such decision will be communicated to the customer before processing the applicable refund, where reasonably practicable.

13. EXCHANGE OR REPLACEMENT

Where a product is defective, damaged, incorrect, or otherwise qualifies for replacement, CreativeVibe.in may offer a replacement depending on product availability and the circumstances of the case.

If the same product is unavailable, an appropriate alternative or refund may be considered, subject to applicable terms and law.

14. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

CreativeVibe.in reserves the right to investigate suspected fraudulent, abusive, or repeated return activity.

Where permitted by applicable law, we may restrict or refuse returns associated with fraudulent activity, false claims, intentional product damage, or misuse of the return process.

15. IMPORTANT REFUND SECURITY NOTICE

For your security, CreativeVibe.in will never ask you to share your OTP, UPI PIN, ATM PIN, debit/credit card PIN, CVV, internet banking password, or other confidential banking credentials to receive a refund.

If bank or UPI information is required for a COD refund, please provide the necessary details only through our official CreativeVibe.in support email or through an officially provided customer-support channel.

Customers should be cautious of fraudulent calls, messages, emails, or links requesting payment or confidential banking information in the name of CreativeVibe.in.

16. CONTACT US

For return, replacement, cancellation, or refund-related questions, please contact us:

Website: www.creativevibe.in

Email: [support@creativevibe.in]

Phone: [9972005733]

Business/Legal Name: [CreativeVibe]

Address: [# 41, Somanna Garden, Thindlu, Vidyaranyapura, Bangalore-560097]

Our customer support team will review your request and provide the applicable return or refund instructions.

17. POLICY UPDATES

CreativeVibe.in may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.

The latest version will be published on this page with the updated date.

18. GOVERNING LAW

This Return & Refund Policy shall be governed by the applicable laws of India.

Any disputes shall be subject to the applicable laws and jurisdiction in India, subject to applicable consumer protection laws.